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Returns

Second guessing your purchase?  No worries.  We’re here to help you.

Return Policy

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive replacement or a full refund for the price of the product.  Shipping charges will not be refunded.

How to Return Your Purchase

We have two convenient methods for you to return your product:

 

Expedited Photo Returns

 

If your order arrives in less than satisfactory condition,

we offer a convenient Photo Return option that speeds replacement  Simply take one digital photo of the item and one of the shipping container it arrived in, attach them to an email and send

to Returns@iveyhayesartworks.com.

Please include in the body of the email: your order number, the shipping ID or item

number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund.  Your request processes within 48 hours and you will receive an email letting you know your replacement is under production.

  • Photo Returns are accepted for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Photo Returns are not available for some items, including tapestries, rugs, hand painted art, and limited edition prints.

  • If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

 

Regular Returns

 

If you would prefer to ship your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order.  Be sure to specify the reason for the return, and what action you would like us to take:  Free Replacement or Refund.

We strongly encourage you to return your item via a trackable method.

Returns Address

 P.O. Box 264

Rocky Point, N.C. 28457

 

For international returns, please contact Customer Support at support@iveyhayesartworks.com 

or 910-259-5535 (international).